Amdocs deploys AI customer service tool at PLDT Home in Philippines
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Amdocs Expands Store Genie to PLDT Home, Bringing Agentic AI to Broadband Customer Service Operations
June 23, 2026 9:04 AM EDTStore Genie is already delivering strong results at Smart Communications, helping modernize retail and frontline operations. Built on Amdocs aOS with Amazon Bedrock AgentCore, the solution now helps reduce customer resolution time by up to 98% at PLDT Home
JERSEY CITY, NJ / ACCESS Newswire / June 23, 2026 / Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced the successful deployment of Store Genie, its agentic AI-powered customer service solution, for PLDT Home, the wireline and broadband... More
