EXL partners with Sonos and AWS on AI service management project
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EXL and AWS collaborate on agentic AI initiative to reshape Sonos IT service management
February 23, 2026 11:47 AM ESTNEW YORK, Feb. 23, 2026 (GLOBE NEWSWIRE) -- EXL [Nasdaq: EXLS], a global data and AI company, today announced a critical transformation initiative with Sonos (Nasdaq: SONO), the worlds leading sound experience company, and Amazon Web Services (AWS). This unique collaboration deploys agentic AI within Sonos IT service management (ITSM) workflows, aiming to create a new benchmark for efficiency, operational intelligence and risk mitigation. The initiative brings together Sonos innovative culture, EXLs deep expertise in AI-led solutions and the powerful cloud infrastructure of AWS.
The initiative represents a significant step forward in applying sophisticated AI to real-world enterprise... More
