EXL partners with Sonos and AWS on AI service management project

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Go back to EXL partners with Sonos and AWS on AI service management project

EXL and AWS collaborate on agentic AI initiative to reshape Sonos IT service management

February 23, 2026 11:47 AM EST

NEW YORK, Feb. 23, 2026 (GLOBE NEWSWIRE) -- EXL [Nasdaq: EXLS], a global data and AI company, today announced a critical transformation initiative with Sonos (Nasdaq: SONO), the worlds leading sound experience company, and Amazon Web Services (AWS). This unique collaboration deploys agentic AI within Sonos IT service management (ITSM) workflows, aiming to create a new benchmark for efficiency, operational intelligence and risk mitigation. The initiative brings together Sonos innovative culture, EXLs deep expertise in AI-led solutions and the powerful cloud infrastructure of AWS.

The initiative represents a significant step forward in applying sophisticated AI to real-world enterprise... More