Nebraska expands Tyler Technologies AI tools statewide after DMV pilot

Tyler Technologies, Inc. (NYSE: TYL) announced that Nebraska has selected its Resident AI Assistant for statewide deployment following a pilot program at the Nebraska Department of Motor Vehicles (DMV). The Nebraska DMV is also expanding its use of Tyler's Document Automation platform to support motor carrier operations and compliance processes.

The Resident AI Assistant provides residents with information from verified state websites in more than 50 languages. During the three-month DMV pilot, the tool answered more than 88,000 questions from over 38,000 users and reduced call volume by up to 20% in certain service areas, according to the company's press release.

Additional pilot metrics included a 59% engagement rate among DMV website visitors, nearly 19% of interactions occurring outside normal business hours, and more than 3,400 referrals to online services.

"In just three months, the Resident AI Assistant answered more than 88,000 questions from over 38,000 users and helped reduce call volume by up to 20% in key service areas," said Mitch Greenwall, deputy director of the Nebraska DMV.

The Document Automation platform will be used for motor carrier vehicle identification number (VIN) validation. Tyler said the solution is expected to provide 100% audit capability across nearly 500,000 VIN records. The rollout will begin on Nebraska.gov before expanding to participating agencies.

Tyler Technologies and Nebraska were also recognized with the Center for Public Sector's AI 50 award for the Resident AI Assistant.

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