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   <title>eGain Publishes Third Special Edition of Knowledge Management for Dummies, Updated for the GenAI Era</title>
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&lt;p&gt;SUNNYVALE, Calif., March  09, 2026  (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading provider of AI-powered knowledge management for enterprise customer service, today announced the release of the third special edition of &lt;em&gt;Knowledge Management for Dummies&lt;/em&gt;. The newly updated booklet, co-authored by Anand Subramaniam, Ian Jones, and Lawrence Miller, includes a brand-new chapter dedicated to generative AI (GenAI) best practices and features compelling real-world success stories from enterprise deployments.&lt;/p&gt;  &lt;p&gt;The release comes at a critical inflection point for enterprise AI adoption. According to Gartner, 100% of GenAI virtual assistants for customers and contact center agents will fail</description>
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   <title>eGain Publishes Third Special Edition of Knowledge Management for Dummies, Updated for the GenAI Era</title>
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&lt;p&gt;SUNNYVALE, Calif., March  09, 2026  (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading provider of AI-powered knowledge management for enterprise customer service, today announced the release of the third special edition of &lt;em&gt;Knowledge Management for Dummies&lt;/em&gt;. The newly updated booklet, co-authored by Anand Subramaniam, Ian Jones, and Lawrence Miller, includes a brand-new chapter dedicated to generative AI (GenAI) best practices and features compelling real-world success stories from enterprise deployments.&lt;/p&gt;  &lt;p&gt;The release comes at a critical inflection point for enterprise AI adoption. According to Gartner, 100% of GenAI virtual assistants for customers and contact center agents will fail</description>
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   <title>eGain Publishes Third Special Edition of Knowledge Management for Dummies, Updated for the GenAI Era</title>
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&lt;p&gt;SUNNYVALE, Calif., March  09, 2026  (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading provider of AI-powered knowledge management for enterprise customer service, today announced the release of the third special edition of &lt;em&gt;Knowledge Management for Dummies&lt;/em&gt;. The newly updated booklet, co-authored by Anand Subramaniam, Ian Jones, and Lawrence Miller, includes a brand-new chapter dedicated to generative AI (GenAI) best practices and features compelling real-world success stories from enterprise deployments.&lt;/p&gt;  &lt;p&gt;The release comes at a critical inflection point for enterprise AI adoption. According to Gartner, 100% of GenAI virtual assistants for customers and contact center agents will fail</description>
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   <title>eGain Publishes Third Special Edition of Knowledge Management for Dummies, Updated for the GenAI Era</title>
   <link>http://www.streetinsider.com/Globe+Newswire/eGain+Publishes+Third+Special+Edition+of+Knowledge+Management+for+Dummies%2C+Updated+for+the+GenAI+Era/26129716.html</link>
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&lt;p&gt;SUNNYVALE, Calif., March  09, 2026  (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading provider of AI-powered knowledge management for enterprise customer service, today announced the release of the third special edition of &lt;em&gt;Knowledge Management for Dummies&lt;/em&gt;. The newly updated booklet, co-authored by Anand Subramaniam, Ian Jones, and Lawrence Miller, includes a brand-new chapter dedicated to generative AI (GenAI) best practices and features compelling real-world success stories from enterprise deployments.&lt;/p&gt;  &lt;p&gt;The release comes at a critical inflection point for enterprise AI adoption. According to Gartner, 100% of GenAI virtual assistants for customers and contact center agents will fail</description>
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   <title>Cabinetworks Group selects eGain AI platform for customer service</title>
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   <description>&lt;p&gt;Cabinetworks Group, the largest privately held kitchen cabinet manufacturer in the United States, has selected eGain Corporation's (NASDAQ: EGAN) AI Knowledge Hub and AI Agent for Contact Center to modernize its customer service operations, according to a company statement.&lt;/p&gt;&lt;p&gt;The Michigan-based manufacturer, which operates brands including KraftMaid, Medallion, Merillat, and Smart Cabinetry, will implement the eGain platform to replace multiple legacy systems with a unified knowledge management solution. The implementation includes integration with Five9 and Salesforce CRM systems.&lt;/p&gt;&lt;p&gt;Current Connections, part of the Sandler Partners network, facilitated the partnership between the companies.&lt;/p&gt;&lt;p&gt;The eGain solution will provide Cabinetworks agents with AI-powered assistance embedded</description>
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   <title>Cabinetworks Group Selects eGain AI Knowledge Hub and AI Agent to Transform Customer Service Operations</title>
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&lt;p&gt;SUNNYVALE, Calif., Feb.  09, 2026  (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer experience, today announced that Cabinetworks Group, the nation’s largest privately held kitchen cabinet manufacturer, has selected the eGain AI Knowledge Hub™ and AI Agent for Contact Center to modernize its knowledge management system and enhance customer service operations. Current Connections, part of the Sandler Partners network, orchestrated the partnership by connecting Cabinetworks with eGain’s transformative knowledge management solutions.&lt;/p&gt;  &lt;p&gt;Headquartered in Livonia, Michigan, Cabinetworks is home to some of the country’s most iconic cabinet brands, including KraftMaid®, Medallion®, Merillat®,</description>
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&lt;p&gt;SUNNYVALE, Calif., Feb.  09, 2026  (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer experience, today announced that Cabinetworks Group, the nation’s largest privately held kitchen cabinet manufacturer, has selected the eGain AI Knowledge Hub™ and AI Agent for Contact Center to modernize its knowledge management system and enhance customer service operations. Current Connections, part of the Sandler Partners network, orchestrated the partnership by connecting Cabinetworks with eGain’s transformative knowledge management solutions.&lt;/p&gt;  &lt;p&gt;Headquartered in Livonia, Michigan, Cabinetworks is home to some of the country’s most iconic cabinet brands, including KraftMaid®, Medallion®, Merillat®,</description>
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&lt;p&gt;SUNNYVALE, Calif., Feb.  09, 2026  (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer experience, today announced that Cabinetworks Group, the nation’s largest privately held kitchen cabinet manufacturer, has selected the eGain AI Knowledge Hub™ and AI Agent for Contact Center to modernize its knowledge management system and enhance customer service operations. Current Connections, part of the Sandler Partners network, orchestrated the partnership by connecting Cabinetworks with eGain’s transformative knowledge management solutions.&lt;/p&gt;  &lt;p&gt;Headquartered in Livonia, Michigan, Cabinetworks is home to some of the country’s most iconic cabinet brands, including KraftMaid®, Medallion®, Merillat®,</description>
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&lt;p&gt;SUNNYVALE, Calif., Feb.  09, 2026  (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer experience, today announced that Cabinetworks Group, the nation’s largest privately held kitchen cabinet manufacturer, has selected the eGain AI Knowledge Hub™ and AI Agent for Contact Center to modernize its knowledge management system and enhance customer service operations. Current Connections, part of the Sandler Partners network, orchestrated the partnership by connecting Cabinetworks with eGain’s transformative knowledge management solutions.&lt;/p&gt;  &lt;p&gt;Headquartered in Livonia, Michigan, Cabinetworks is home to some of the country’s most iconic cabinet brands, including KraftMaid®, Medallion®, Merillat®,</description>
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&lt;p&gt;SUNNYVALE, Calif., Feb.  09, 2026  (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer experience, today announced that Cabinetworks Group, the nation’s largest privately held kitchen cabinet manufacturer, has selected the eGain AI Knowledge Hub™ and AI Agent for Contact Center to modernize its knowledge management system and enhance customer service operations. Current Connections, part of the Sandler Partners network, orchestrated the partnership by connecting Cabinetworks with eGain’s transformative knowledge management solutions.&lt;/p&gt;  &lt;p&gt;Headquartered in Livonia, Michigan, Cabinetworks is home to some of the country’s most iconic cabinet brands, including KraftMaid®, Medallion®, Merillat®,</description>
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&lt;p&gt;SUNNYVALE, Calif., Feb.  09, 2026  (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer experience, today announced that Cabinetworks Group, the nation’s largest privately held kitchen cabinet manufacturer, has selected the eGain AI Knowledge Hub™ and AI Agent for Contact Center to modernize its knowledge management system and enhance customer service operations. Current Connections, part of the Sandler Partners network, orchestrated the partnership by connecting Cabinetworks with eGain’s transformative knowledge management solutions.&lt;/p&gt;  &lt;p&gt;Headquartered in Livonia, Michigan, Cabinetworks is home to some of the country’s most iconic cabinet brands, including KraftMaid®, Medallion®, Merillat®,</description>
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&lt;p&gt;SUNNYVALE, Calif., Feb.  09, 2026  (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer experience, today announced that Cabinetworks Group, the nation’s largest privately held kitchen cabinet manufacturer, has selected the eGain AI Knowledge Hub™ and AI Agent for Contact Center to modernize its knowledge management system and enhance customer service operations. Current Connections, part of the Sandler Partners network, orchestrated the partnership by connecting Cabinetworks with eGain’s transformative knowledge management solutions.&lt;/p&gt;  &lt;p&gt;Headquartered in Livonia, Michigan, Cabinetworks is home to some of the country’s most iconic cabinet brands, including KraftMaid®, Medallion®, Merillat®,</description>
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&lt;p&gt;SUNNYVALE, Calif., Feb.  09, 2026  (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer experience, today announced that Cabinetworks Group, the nation’s largest privately held kitchen cabinet manufacturer, has selected the eGain AI Knowledge Hub™ and AI Agent for Contact Center to modernize its knowledge management system and enhance customer service operations. Current Connections, part of the Sandler Partners network, orchestrated the partnership by connecting Cabinetworks with eGain’s transformative knowledge management solutions.&lt;/p&gt;  &lt;p&gt;Headquartered in Livonia, Michigan, Cabinetworks is home to some of the country’s most iconic cabinet brands, including KraftMaid®, Medallion®, Merillat®,</description>
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   <title>Cabinetworks Group Selects eGain AI Knowledge Hub and AI Agent to Transform Customer Service Operations</title>
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&lt;p&gt;SUNNYVALE, Calif., Feb.  09, 2026  (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer experience, today announced that Cabinetworks Group, the nation’s largest privately held kitchen cabinet manufacturer, has selected the eGain AI Knowledge Hub™ and AI Agent for Contact Center to modernize its knowledge management system and enhance customer service operations. Current Connections, part of the Sandler Partners network, orchestrated the partnership by connecting Cabinetworks with eGain’s transformative knowledge management solutions.&lt;/p&gt;  &lt;p&gt;Headquartered in Livonia, Michigan, Cabinetworks is home to some of the country’s most iconic cabinet brands, including KraftMaid®, Medallion®, Merillat®,</description>
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&lt;p&gt;SUNNYVALE, Calif., Feb.  09, 2026  (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer experience, today announced that Cabinetworks Group, the nation’s largest privately held kitchen cabinet manufacturer, has selected the eGain AI Knowledge Hub™ and AI Agent for Contact Center to modernize its knowledge management system and enhance customer service operations. Current Connections, part of the Sandler Partners network, orchestrated the partnership by connecting Cabinetworks with eGain’s transformative knowledge management solutions.&lt;/p&gt;  &lt;p&gt;Headquartered in Livonia, Michigan, Cabinetworks is home to some of the country’s most iconic cabinet brands, including KraftMaid®, Medallion®, Merillat®,</description>
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