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Customer Experience Is the Leading Measure of Managed Repair Success, Contractor Connection Research Finds

Wed, 21 Oct 2026 11:08:00 -0400

Second installment of the State of the Managed Repair Market report shows contractors see broad value in managed repair programs

ATLANTA--(BUSINESS WIRE)-- Contractor Connection®, Crawford & Company’s managed repair network of vetted and credentialed contractors, today released the second installment of its Managed Repair Market report, finding that contractors view customer experience as the most important indicator of success in the insurance restoration industry.

When asked to identify the single biggest factor in industry success, 33% of respondents selected customer experience, more than twice the share choosing quality of workmanship and nearly three times

Customer Experience Is the Leading Measure of Managed Repair Success, Contractor Connection Research Finds

Wed, 21 Oct 2026 11:08:00 -0400

Second installment of the State of the Managed Repair Market report shows contractors see broad value in managed repair programs

When asked to identify the single biggest factor in industry success, 33% of respondents selected customer experience, more than twice the share choosing quality of workmanship and nearly three times

Customer Experience Is the Leading Measure of Managed Repair Success, Contractor Connection Research Finds

Wed, 21 Oct 2026 11:08:00 -0400

Second installment of the State of the Managed Repair Market report shows contractors see broad value in managed repair programs

When asked to identify the single biggest factor in industry success, 33% of respondents selected customer experience, more than twice the share choosing quality of workmanship and nearly three times

Customer Experience Is the Leading Measure of Managed Repair Success, Contractor Connection Research Finds

Wed, 21 Oct 2026 11:08:00 -0400

Second installment of the State of the Managed Repair Market report shows contractors see broad value in managed repair programs

When asked to identify the single biggest factor in industry success, 33% of respondents selected customer experience, more than twice the share choosing quality of workmanship and nearly three times

Crawford & Company® Announces Third Quarter 2026 Earnings Conference Call

Tue, 20 Oct 2026 09:44:00 -0400

ATLANTA--(BUSINESS WIRE)-- Crawford & Company® (NYSE: CRD-A and CRD-B) will issue its earnings release for its third quarter ended September 30, 2026, on Monday, November 2, 2026, at 4:15 p.m. Eastern Time.

The conference call, to discuss Crawford’s quarterly earnings and other developments, will be held on Tuesday, November 3, 2026, at 8:30 a.m. Eastern Time.

For audio access only, the call can be accessed by dialing 1-833-461-5787, Conference ID: 623 275 442. For audio and slide presentation access, the call is being webcast by Q4 Inc. here. The call can be

Crawford & Company® Announces Third Quarter 2026 Earnings Conference Call

Tue, 20 Oct 2026 09:44:00 -0400

The conference call, to discuss Crawford’s quarterly earnings and other developments, will be held on Tuesday, November 3, 2026, at 8:30 a.m. Eastern Time.

Crawford & Company® Announces Third Quarter 2026 Earnings Conference Call

Tue, 20 Oct 2026 09:44:00 -0400

The conference call, to discuss Crawford’s quarterly earnings and other developments, will be held on Tuesday, November 3, 2026, at 8:30 a.m. Eastern Time.

Crawford & Company® Announces Third Quarter 2026 Earnings Conference Call

Tue, 20 Oct 2026 09:44:00 -0400

The conference call, to discuss Crawford’s quarterly earnings and other developments, will be held on Tuesday, November 3, 2026, at 8:30 a.m. Eastern Time.

58% of Restoration Contractors Are Absorbing Higher Labor Costs, Contractor Connection Research Finds