Amdocs (NASDAQ: DOX) announced that Optimum, a provider of fiber internet, mobile, and TV services, has launched a redesigned customer billing platform powered by Amdocs Bill Experience, according to a press release issued August 5, 2026.

The new platform replaces a static monthly statement with a digital interface that includes clearer charge explanations, visual breakdowns of monthly costs, and embedded payment access. The system is built on Amdocs' Cognitive Core, a component of aOS, the company's agentic operating system for telecommunications providers.

The platform includes agentic AI capabilities that identify changes between a customer's current and previous bill and present those changes in plain language. The stated goal is to reduce the need for customers to contact support to understand billing charges.

"Our customers shouldn't need to contact customer service simply to understand their bill," said Luciano Ramos, Chief Product and Technology Officer at Optimum. "By making the billing experience simpler and more intuitive, we're establishing greater trust through transparency, reducing friction and confusion."

Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs, said the deployment is intended to turn billing from a transactional touchpoint into "an intelligent engagement that drives meaningful business outcomes."

Amdocs reported revenue of $4.53 billion in fiscal year 2025 and is listed on the Nasdaq Global Select Market.