SocialCentiv Integrates Angel 1.0 Into Twitter Marketing Application

DALLAS, July 24, 2015 /PRNewswire-iReach/ -- SocialCentiv has been working on various ways to enhance the experience of businesses that use its innovative Twitter marketing application. The team developed a feature for its SocialCentiv tool that allows users to more easily communicate with support agents. Angel 1.0 is a live chat feature that gives those who have questions about the product real time support.

Why Angel 1.0?

In one of the company's blogs "What's New with SocialCentiv?" SocialCentiv discusses the benefits of Angel 1.0 and why a number of users will appreciate the addition of the live chat feature because it affords them an opportunity to have their inquiries addressed more promptly, during the company's normal hours of business.

According to the SocialCentiv team, "SocialCentiv is always moving fast to adapt and change to better fit the needs of our clients…. Angel 1.0 will help identify any bottlenecks experienced by users during the signup process, campaign creation, and campaign duration. Understanding any issues experienced by the users will help us resolve conflicts while increasing conversion rates, and reducing user churn."

With regard to how to use Angel 1.0, the company further says, "When you are using the SocialCentiv tool and come across any questions or concerns, you can easily get these questions answered by contacting our support team through the Angel 1.0 chat system within the software."

The Value of Real Time Support in Customer Service

In present times, customers have limited tolerance for waiting or being placed on hold when they need answers to important inquiries. In a fast-paced, social media ruled world where most people are used to being able to quickly access information online with the click of a button, the value of a customer service experience is significantly diminished when it involves waiting for answers, according to the SocialCentiv team. Waiting periods have also been linked to decreased customer satisfaction in some brands, lower ROI, and abandonment of efforts to connect with businesses, none of which are helpful for business growth.

The team says of the company's effort to ensure that clients have a high level of satisfaction in using its software, "SocialCentiv is always moving fast to adapt and change to better fit the needs of our clients" and is "presenting new features that will make communication between our SocialCentiv team and our clients even stronger than before."

Those interested in taking advantage of a free trial opportunity to see what benefits a proven effective Twitter marketing tool like SocialCentiv can provide for their social media marketing campaigns, can visit the company's website today for more information.

About SocialCentiv

SocialCentiv is a self-serve marketing application that enables businesses to facilitate effective Twitter marketing campaigns. The software combs through the mass number of real time conversations on the popular social network and singles out those related to what a business has to offer. Then a conversational response is automated to engage prospects. The process helps businesses find potential customers who have already expressed an intent to make a particular type of purchase. Research shows that this type of intent based marketing approach is conducive to more quality results with Twitter marketing efforts.

Businesses seeking to learn more about SocialCentiv or that have inquiries about registering for a free trial can visit http://socialcentiv.com/ at any time.

Media Contact:

Macy English, SocialCentiv

http://socialcentiv.com/

Find SocialCentiv on Twitter,Facebook,LinkedIn,and Google+.

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SOURCE SocialCenitv