Secure Passage Launches 24×7 Managed Operational Intelligence Services Powered by Truman

New managed service unifies physical security, critical operational technology, autonomous fleets, and specialized drone intelligence through continuous human-led operations.

KANSAS CITY, Mo., Sept. 10, 2026 /PRNewswire/ -- Secure Passage today announced the availability of 24×7 Managed Operational Intelligence Services powered by Truman, the company's Identity-Driven Operational Control Plane for the physical world.

Delivered from Secure Passage's purpose-built, 20,000-square-foot Mission Operations Center in Kansas City, the new service provides organizations with continuous monitoring, investigation, and coordinated response across physical security, critical operational technology, autonomous systems, and distributed facilities.

Secure Passage's experienced operators use Truman to correlate information from existing cameras, access control systems, visitor management platforms, alarms, sensors, building-management systems, operational technology, robots, drones, and other connected technologies.

Rather than simply watching alarms or adding another dashboard, Secure Passage continuously evaluates what is happening, who or what is involved, whether the activity is expected, what operational impact it may have, and what action should be taken.

"Most organizations already have more technology and data than their teams can effectively monitor. What they lack is the ability to bring that information together, understand it in context, and act on it quickly. Our 24×7 Managed Operational Intelligence Services combine Truman's intelligence with experienced human operators so our customers always have someone—and something—watching, understanding, and responding."

— Gary Fish, Chairman and CEO, Secure Passage

From Monitoring Events to Understanding Operations

Traditional monitoring services typically react to individual alarms generated by disconnected systems. Truman creates a unified operational context by correlating identities, locations, devices, behaviors, system conditions, events, and historical activity in real time.

Secure Passage's Mission Operations Center uses that context to:

• Continuously monitor physical security and operational activity
• Correlate events across cameras, access control, alarms, sensors, identity, network, and business systems
• Verify incidents and reduce unnecessary alerts
• Identify unusual behavior, policy violations, and emerging risks
• Conduct AI-assisted investigations
• Monitor critical operational technology and infrastructure
• Coordinate notifications, escalations, dispatch, and response procedures
• Manage and supervise autonomous robot and drone fleets
• Provide specialized drone standby, pilot, and counter-drone intelligence services
• Deliver actionable reporting and documented incident histories

The service can support a single facility or a distributed enterprise, including data centers, critical infrastructure, commercial real estate, manufacturing, public venues, residential communities, and government environments.

24×7 Critical OT and Infrastructure Monitoring

Secure Passage extends managed operational intelligence beyond traditional physical security by monitoring critical operational technology and infrastructure signals.

Truman can ingest and correlate alerts from building-management systems, HVAC and cooling systems, generators, uninterruptible power supplies, electrical systems, environmental sensors, fire and life-safety systems, networking infrastructure, and other mission-critical equipment.

When a critical condition is detected, Truman provides operators with the surrounding context needed to understand the potential operational impact. Secure Passage personnel can then validate the event, initiate the appropriate workflow, notify designated personnel, escalate the incident, and document the response.

This gives organizations continuous awareness across both their security and operational environments without requiring separate monitoring teams for every system.

Managed Autonomous Fleet Operations

Secure Passage's managed service also provides centralized supervision and coordination of autonomous ground robots and aerial drones.

Through Truman, Mission Operations Center personnel can manage patrol schedules, monitor fleet availability and system health, review live video and telemetry, investigate alarms, authorize dispatches, and coordinate autonomous assets with onsite security personnel and emergency responders.

Robots and drones can be deployed under predefined policies and customer-approved playbooks for routine patrols, alarm verification, restricted-area investigation, perimeter inspection, and elevated-threat response. Truman maintains a record of autonomous activity, operator decisions, telemetry, and resulting actions.

"Autonomous systems should not operate as disconnected devices. They need to be part of the same operational control plane as cameras, access control, identity, sensors, and human response. Truman allows us to manage the entire fleet as a coordinated extension of the customer's security and operations team."

— Gary Fish, Chairman and CEO, Secure Passage

Drone Standby and Counter-Drone Intelligence

For customers with elevated security, aviation, or critical-infrastructure requirements, Secure Passage can provide separately scoped drone standby, remote or onsite pilot support, and counter-drone intelligence services.

These specialized services may include authorized drone deployment, aerial alarm verification, scheduled or event-based overwatch, airspace awareness, detection and correlation of potential unauthorized drone activity, and coordinated notification and response.

Counter-drone intelligence is incorporated into the broader Truman operational picture, allowing aerial activity to be correlated with people, vehicles, access events, physical locations, and other security or operational signals.

All drone and counter-drone services are provided subject to applicable laws, aviation requirements, customer policies, site conditions, and specifically agreed operating procedures.

Human-Led AI, Operating 24×7

Secure Passage's approach combines the speed and scale of artificial intelligence with human judgment and accountability. Truman continuously processes operational signals, identifies activity requiring attention, and recommends appropriate actions. Trained Secure Passage personnel validate events, investigate context, authorize actions, and coordinate the response.

This model allows organizations to gain around-the-clock operational awareness without building and staffing their own Mission Operations Center.

"AI should make people more effective, not remove accountability from critical decisions. Truman does the staring, correlation, and analysis. Our operators provide judgment, oversight, and coordination. Together, they deliver a level of operational awareness that disconnected technology and traditional alarm monitoring cannot provide."

— Gary Fish, Chairman and CEO, Secure Passage

Works With Existing Technology

Truman is designed as a vendor-neutral control plane that works across an organization's existing technology investments. Customers are not required to replace their current cameras, access control systems, alarms, sensors, building systems, robots, drones, or operational technology.

Truman connects those systems through a common operational data layer, allowing Secure Passage to manage activity across multiple technologies, vendors, assets, and locations as one coordinated environment.

The platform can be deployed in a Secure Passage-managed cloud environment, a customer-controlled cloud, a hybrid architecture, or fully on-premises for organizations with strict privacy, security, operational, or regulatory requirements.

A New Managed Service Model for the Physical World

Secure Passage's 24×7 Managed Operational Intelligence Services can complement an existing security or operations center, extend coverage after hours, or provide a complete managed capability.

The offering ranges from continuous monitoring and escalation to fully managed operations incorporating physical security, critical OT monitoring, AI-assisted investigations, autonomous fleet management, automated workflows, drone operations, and coordinated incident response.

"Organizations do not need another screen for someone to watch. They need an operational partner that can continuously understand their environment and help them act. That is exactly what Secure Passage and Truman provide."

— Gary Fish, Chairman and CEO, Secure Passage

About Secure Passage

Secure Passage is a Kansas City-based technology company focused on bringing operational intelligence to the physical world. Its Truman platform is an Identity-Driven Operational Control Plane that connects physical security, identity, building, infrastructure, operational technology, sensor, robotic, and autonomous systems into a unified intelligence and action layer.

Truman helps organizations understand what is happening across their environments, correlate activity around identity and context, investigate events using artificial intelligence, and coordinate human and autonomous response—all without requiring customers to replace their existing technology.

Media Contact

Kelly Cerny
Secure Passage | Kansas City, Missouri
Email: [email protected]
Phone: 877-442-4553
Web: www.securepassage.ai

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SOURCE Secure Passage, Inc.