Kinetic creates chief customer officer role, names Vongvanith

Kinetic, a fiber internet provider and business unit of Uniti Group (NASDAQ: UNIT), has appointed Stacie Vongvanith as its first chief customer officer.

The newly created position aims to enhance customer experience and address service issues for the company's fiber internet services. Vongvanith brings over 12 years of experience in customer analytics and retention strategies within the telecommunications and broadband sectors.

Vongvanith previously served as senior vice president of loyalty and analytics and acting head of the Consumer business unit at Frontier Communications. She also held retention and analytics positions at Charter Communications and Dish Network.

"I'm thrilled to have Stacie join the Kinetic team. She's a proven change-maker and her data-driven approach has repeatedly improved customer satisfaction, trust, and loyalty," said John Harrobin, president of Kinetic.

In her new role, Vongvanith will oversee efforts to improve customer satisfaction and service delivery for Kinetic's fiber internet offerings. The company operates in 1,400 markets across 18 states in the Southwestern, Southeastern, Midwestern and Northeastern United States.

"My north star is simple: position Kinetic as a leader in customer loyalty and raise the bar at every customer interaction, earning trust one install, one call, one neighborhood at a time," Vongvanith said.

The appointment represents Kinetic's focus on customer service as the company competes in the fiber internet market. Kinetic provides multi-gigabit fiber internet, Wi-Fi, security and voice services to residential and business customers.

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