ComDesign integrates Vonage APIs into contact center solution

Vonage, a subsidiary of Ericsson (NASDAQ: ERIC), announced its Communications APIs have been integrated with ComDesign Co., Ltd.'s cloud-based Computer Telephony Integration solution, CT-e1/SaaS. The integration provides SIP Trunking capabilities that allow contact centers to access local phone numbers in more than 65 countries.

ComDesign, founded in 2000, launched its cloud-based CTI service CT-e1/SaaS in 2008. The company describes its solution as offering a scalable architecture and Customer Experience as a Service model for contact centers across various industries.

"At ComDesign, we are committed to empowering Japanese businesses with smarter, more agile communication tools," said Kenji Terao, President and CEO for ComDesign. "The integration with Vonage opens the door for contact centers to break traditional barriers, enabling rapid global growth without the operational complexities of heavy infrastructure."

The partnership addresses international telephony challenges by enabling cloud-based phone number provisioning across multiple countries. Contact centers can now operate globally without relying on physical, location-bound infrastructure.

"ComDesign's solution not only simplifies international number provisioning but also aligns closely with Japan's push for digital transformation," said Christophe Van de Weyer, President and Head of Business Unit API for Vonage. "By adopting a cloud-native approach, contact centers can now offer streamlined support to global customers."

Vonage operates as part of Ericsson Group Business Area Global Communications Platform and offers Network APIs, CPaaS, CCaaS, and UCaaS solutions. The company's technology focuses on enabling digital transformation for enterprises and developers.

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